Shipping, Cancellations & Returns

Processing and Shipping

Landmade Co. goods are made and prepared in small batches. In-stock items generally ship within 3–5 business days. Made-to-order items, including our leather earrings and hair bows, generally ship within 7–14 business days. Orders containing both in-stock and made-to-order items will ship together once all items are ready. Processing time does not include the time your package spends in transit.

We currently ship within the United States for a flat rate of $8.50 per order. Tracking information will be emailed to you once your order has shipped.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible through our Contact page. Orders may be canceled before shipment. Changes depend on availability and may affect processing time. Once an order has shipped, our return policy applies.

Returns and Exchanges

We accept returns and exchanges on unused items, including unworn earrings and unused soap. Please contact us through our Contact page within 14 days of delivery with your order number and the items you would like to return or exchange. Items must be mailed back within 30 days of delivery.

Returned items must be unused, unworn, and in their original condition with their original packaging. Soap must not have been used or exposed to water. Please contact us before sending a return so we can provide instructions.

For change-of-mind returns and exchanges, customers are responsible for return shipping and any shipping costs for replacement items. Original shipping charges are nonrefundable. Returns and exchanges of made-to-order items, including our leather hair bows, are subject to a 15% restocking fee based on the item’s purchase price. This fee is deducted from the refund or exchange credit. No restocking fee applies to in-stock items or items that arrive damaged, defective, or incorrect.

Once we receive and inspect your return, we will issue an eligible refund to your original payment method. Exchanges are subject to availability.

Natural leather varies in color, grain, texture, and markings, and handmade soap may vary slightly in color, shape, and appearance. These variations are part of the character of naturally made goods and are not defects, but eligible items may still be returned under this policy.

If your order arrives damaged, defective, or incorrect, please see our Damaged or Incorrect Orders section below. You will not be responsible for shipping costs needed to correct our error or replace a damaged or defective item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can make it right.

Lost Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please check with members of your household, nearby neighbors, and your local postal carrier first. If the package still cannot be found, contact us and we will help you determine the next steps.

Contact Us

If you have questions about these Terms, please contact Landmade Co. through the Contact page on this website.